Corporation Profile
In March 30, 2017 China Customer Contact Center Industry Development Summit (South China) themed as “Supreme Service+Cohesive Innovation” was solemnly held at Shangri-La Hotel Shenzhen, and giants in this industry made an in-depth discussion on a series of problems centering on “in face of new challenges in this new age, how our colleagues in call center industry can make breakthroughs during their growth”.
At the summit, Dai Peng (CECA Customer Contact Center Specialized Committee Executive Chairman & Secretary-general) delivered a welcome speech, hoping that colleagues in this industry could make every effort to provide customers with innovative services.
Customer Contact Center Specialized Committee Executive Chairman & Secretary-general Dai Peng delivered a welcome speech
This summit was held by China Electronic Commerce Association (“CECA”) and undertaken by Cai Bo (China) Management Education Group in association with Shenzhen Call Center Association with the help from various Internet media including xinhuanet.com, people.com and sina.com. Except for sponsors, industrial elites and more than 100 membership units of CECA Customer Contact Center Specialized Committee also attended this summit.
Guests Shared their opinions at this summit
ChannelBeyond is a professional and experienced customer service center system supplier, and Deputy General Manager He Jiawei and He Xueqin were invited to attend this summit.
From the right: ChannelBeyond Deputy General Manager He Jiawei, China Customer Contact Center Specialized Committee Deputy Secretary-general Liu Lei, ChannelBeyond Deputy General Manager He Xueqin
As stated by ChannelBeyond Deputy General Manager He Xueqin, in 2 decades, ChannelBeyond has provided various partners with various comprehensive service solutions. In addition, in order to propel the innovation in customer contact center services, R&D Team of ChannelBeyond is devoted to developing and researching the hi-tech and intelligent application in the field of customer services, and succeeds in independently developing its all-channel service supporting system. Meanwhile, its recruitment APP (Yuepin) is also widely recognized in this industry.
ChannelBeyond Deputy General Manager He Jiawei (3rd on the left) and He Xueqin (2nd on the left) attended this summit
In light of this industry’s development mission in this new age, He Xueqin concluded: “ChannelBeyond, as a council member of CECA, will positively fulfill its responsibilities and assist CECA to carry out various works so as to promote the upgrade and transformation of the service industry, propel the collaborative innovation made by Internet+Customer Contact Center, and facilitate the sustainable development of the customer contact center.”
ChannelBeyond Deputy
General Manager He Xueqin addressed 2017 Member Representative Conference
This (South China) Summit, as a big event to exhibit and promote the development of this industry, will provide customer contact center colleagues with a favorable platform for exchange, cooperation and publicity in order to facilitate the transformation of the service industry and the strategic decision made for big data development, meet new opportunities and challenges, and further enhance the integration and green development of various commercial enterprises, E-commerce and Internet+Customer Contact Center industry.
ChannelBeyond was
honorably invited to attend and witness this high-end summit. In the future,
ChannelBeyond will cooperate with giants in this industry to seek further
development.
Impression on ChannelBeyond
Let’s have a look!
